Let's talk change

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To keep patients and colleagues safe during the COVID-19 Pandemic, we’ve made temporary changes to many health and care services, such as keeping Westmorland General Hospital in Kendal to a 'COVID free' site. This was to help patients with their cancer treatments, who were normally treated at Lancaster to be treated more safely in Kendal.

We want to share with the public, what we've changed and why, but more importantly we want to know from you, how it has felt using health and care services during this time.

Our three videos – you’ll see them on the right-hand side of this page – are an introductory film with Dr Shahedal Bari, Medical Director at University Hospitals of Morecambe Bay NHS Foundation Trust, which looks at our response to the virus, followed by two films explaining what's changed in our hospital and community services and a GP talking about how doctors’ surgeries have had to adapt - they all have some questions for you too.

All of your feedback will be read and used to inform our future plans as we consider which services can go back to how they were and perhaps what services we should consider keeping as they are now.



Below you can share your story of using health services, share an idea or answer a

quick question on your experience of health and care services in recent months.


To keep patients and colleagues safe during the COVID-19 Pandemic, we’ve made temporary changes to many health and care services, such as keeping Westmorland General Hospital in Kendal to a 'COVID free' site. This was to help patients with their cancer treatments, who were normally treated at Lancaster to be treated more safely in Kendal.

We want to share with the public, what we've changed and why, but more importantly we want to know from you, how it has felt using health and care services during this time.

Our three videos – you’ll see them on the right-hand side of this page – are an introductory film with Dr Shahedal Bari, Medical Director at University Hospitals of Morecambe Bay NHS Foundation Trust, which looks at our response to the virus, followed by two films explaining what's changed in our hospital and community services and a GP talking about how doctors’ surgeries have had to adapt - they all have some questions for you too.

All of your feedback will be read and used to inform our future plans as we consider which services can go back to how they were and perhaps what services we should consider keeping as they are now.



Below you can share your story of using health services, share an idea or answer a

quick question on your experience of health and care services in recent months.


Your experiences

We’re here to listen to what you have to say about changes to your health and care services during the COVID-19 pandemic. Let us know what you think by telling us your story – but remember, your story will be seen by other members of Let’s Talk, so only share as much as you feel comfortable with other people knowing. 

Stories will be moderated to keep them free from profanity or disrespectful comments.  Your experience helps our thinking as we plan for the future, but this is not the place for investigating a specific complaint about a service.

But, if you wish to make a complaint you can do so through the contacts below, who will redirect to our customer care colleagues: 

Michelle Jordan michelle.jordan8@nhs.net

Karen.Evans       Karen.Evans@mbht.nhs.uk

Thanks 

Thank you for sharing your story with us. your story will be read and considered as to how we can make health care better for everyone in Morecambe Bay.


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    new ways of working

    by sharon wall, 6 months ago
    prior to the pandemic, access to hospital and GP surgeries was sometimes a struggle with reference to parking and wheelchair use .

    Through teams we have had more contact , a faster response and quick triage if we have been needing assessment . I am so relieved to have tried this and would definitely support this method of contact for those people who's journey to hospital is not straightforward .

    I would like to thank Alfred barrow centre for being there for my son during the pandemic.

    Nothing has been too much trouble . Thank you

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    My experiences

    by David , about 1 year ago

    I have had several occasions to contact the Bay Health Group recently. Firstly ŕegarding my T2D annual review and also with regard to my annual flu jab. On both occasions I have had good response. Also I have been following a low carb diet with good results. Firstly I have lost 20 lbs and as a result I have stopped taking Metformin which I am pleased about.

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    Access to primary care

    by Kendal123, about 1 year ago
    I have watched the clip in regard to GP surgeries where Dr Russell states “we are here and we are open”. Unfortunately this isn’t my or my families experience. After making contact with my surgery through ask my GP regarding some pain following a very recent TIA I was offered a telephone appointment in 13 days time or told if urgent ring out of hours after 6.30 via NHS 111. The pain isn’t urgent it’s a primary care issue and should be dealt with at primary care level before it does become an emergency. I’m struggling to understand who is... Continue reading

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    Pain Management / GP

    by JRP, about 1 year ago
    During the pandemic, I have been fortunate to have maintain contact with the Pain Management team and my GP. I have managed to get the right help and support during a time were it had been hard to manage new and existing MSK and nerve related pain. Whilst its a completely different experience to do appointment via the telephone and not be able to do a face to face. The care and attention to detail has been to the usual standard ( exemplary) and I have spoken to my GP after 7pm when the support is key for care to... Continue reading

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    Limited communication paths re appointments etc

    by JMH, about 1 year ago

    During the pandemic I have received excellent treatment for which I am very grateful and I do appreciate all the hard work that's gone into maintaining services in adverse conditions.

    However, if you're considering ways forward for the future, please understand that restricting communication with patients to telephone calls/voicemail/text with no active call number for enquiries is unacceptable in the 21st century. Electronic appointment notifications should be an option for all and are an absolute necessity for your many hearing impaired patients for whom garbled messages/voicemail can be at best frustrating and at worst a disaster. This is a longstanding... Continue reading

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    Delays in essential clinics

    by L.McH, about 1 year ago
    I found a lump, I rang my GP, I was seen the same day by a NP who wanted a doctor to have a look and she arranged an appointment for two days later. They referred me to gynaecology. Received a letter within a week saying if no one rings you with an appointment within 10 days ring up. No appointment came so I rang up. Was told no clinics were happening and to ring again at end of the month. Waited and rang again a month later. Same message but told not to ring again and would get to... Continue reading

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    Loneliness of no visitors

    by Janet Metcalfe, about 1 year ago
    Recently my father was admitted with a serious heart issue. For the first 2 days he was quite unwell and of course he wasn’t allowed any visitors . So short telephone catch ups seemed OK. But on the third day when I rang him at 4.30 he remarked that I was the first person he had spoken to since his obs at 1.30. We began to realise that with no afternoon or evening visiting, he was having long spells with no human interaction , he was lonely and bored.

    As a family we set up our equivalent of an on... Continue reading

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    No companion, no visitors

    by Janet Metcalfe, about 1 year ago
    During May I was taken by ambulance to an emergency assessment unit. Due to COVID risks My husband was not allowed to accompany me. I understood the reason for this but the consequence was two fold.

    1. He was anxiously waiting to hear where I was and what was happening.

    2. When I was sent home at 10.30 pm, still feeling unwell, I hadn’t taken in the conversations with the doctors and so wasn’t clear about what medications I needed to take and when. Also when I returned the next morning for a CT scan it became obvious that I... Continue reading

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    2 days in surgery assessment unit

    by Janet Metcalfe, about 1 year ago
    During lockdown - early May- I was admitted by Ambulance directly to an emergency assessment unit. At the time we were all obsessed at home with disinfecting everything and keeping our distance. Yet during my 2 days on the unit I saw patients lined up on chairs immediately next to one another. Then a patient would go off somewhere for tests, meanwhile someone else would take up the chair with no disinfecting in between. Doors were opened by many various hands.


    I returned home really concerned that I may have picked up COVID, whilst in hospital.

    (several months later I... Continue reading

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    My Health Care during Covid-19

    by Christine Raafat, about 1 year ago
    I take an immuno-suppressant for Rheumatoid Arthritis. At first I didn't know whether I was in the 'extremely vulnerable' category or not. My GPSurgery said I was definitely 'high risk' so I thought I needed to shield. I applied to register for the government's scheme and their reply was "contact your GP and ask her/him to confirm to us that you are in that category", so I phoned the surgery and passed on that message but the person I spoke to (receptionist??) said she had never heard of this and didn't seem to know what to do. I heard nothing... Continue reading

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Page last updated: 13 May 2021, 12:49