No companion, no visitors

by Janet Metcalfe,
During May I was taken by ambulance to an emergency assessment unit. Due to COVID risks My husband was not allowed to accompany me. I understood the reason for this but the consequence was two fold.

1. He was anxiously waiting to hear where I was and what was happening.

2. When I was sent home at 10.30 pm, still feeling unwell, I hadn’t taken in the conversations with the doctors and so wasn’t clear about what medications I needed to take and when. Also when I returned the next morning for a CT scan it became obvious that I also hadn’t taken in the info about what I should do regarding this procedure.

I know everyone on the ward is very busy but communication with my husband would have been helpful as I wasn’t well enough to engage proper with what the doctors were saying.


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Admin Commented Karen.Evans over 1 year ago
We are really sorry that your experience at our hospital wasn’t what you would expect and are very keen to learn more and respond directly to you. We would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry out that work. Thanks again and hope to hear from you soon.
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