Let's talk change

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To keep patients and colleagues safe during the COVID-19 Pandemic, we’ve made temporary changes to many health and care services, such as keeping Westmorland General Hospital in Kendal to a 'COVID free' site. This was to help patients with their cancer treatments, who were normally treated at Lancaster to be treated more safely in Kendal.

We want to share with the public, what we've changed and why, but more importantly we want to know from you, how it has felt using health and care services during this time.

Our three videos – you’ll see them on the right-hand side of this page – are an introductory film with Dr Shahedal Bari, Medical Director at University Hospitals of Morecambe Bay NHS Foundation Trust, which looks at our response to the virus, followed by two films explaining what's changed in our hospital and community services and a GP talking about how doctors’ surgeries have had to adapt - they all have some questions for you too.

All of your feedback will be read and used to inform our future plans as we consider which services can go back to how they were and perhaps what services we should consider keeping as they are now.



Below you can share your story of using health services, share an idea or answer a

quick question on your experience of health and care services in recent months.


To keep patients and colleagues safe during the COVID-19 Pandemic, we’ve made temporary changes to many health and care services, such as keeping Westmorland General Hospital in Kendal to a 'COVID free' site. This was to help patients with their cancer treatments, who were normally treated at Lancaster to be treated more safely in Kendal.

We want to share with the public, what we've changed and why, but more importantly we want to know from you, how it has felt using health and care services during this time.

Our three videos – you’ll see them on the right-hand side of this page – are an introductory film with Dr Shahedal Bari, Medical Director at University Hospitals of Morecambe Bay NHS Foundation Trust, which looks at our response to the virus, followed by two films explaining what's changed in our hospital and community services and a GP talking about how doctors’ surgeries have had to adapt - they all have some questions for you too.

All of your feedback will be read and used to inform our future plans as we consider which services can go back to how they were and perhaps what services we should consider keeping as they are now.



Below you can share your story of using health services, share an idea or answer a

quick question on your experience of health and care services in recent months.


Your experiences

We’re here to listen to what you have to say about changes to your health and care services during the COVID-19 pandemic. Let us know what you think by telling us your story – but remember, your story will be seen by other members of Let’s Talk, so only share as much as you feel comfortable with other people knowing. 

Stories will be moderated to keep them free from profanity or disrespectful comments.  Your experience helps our thinking as we plan for the future, but this is not the place for investigating a specific complaint about a service.

But, if you wish to make a complaint you can do so through the contacts below, who will redirect to our customer care colleagues: 

Michelle Jordan michelle.jordan8@nhs.net

Karen.Evans       Karen.Evans@mbht.nhs.uk

Thanks 

Thank you for sharing your story with us. your story will be read and considered as to how we can make health care better for everyone in Morecambe Bay.


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Page last updated: 13 May 2021, 12:49